1. Introduction
Kengo Finance (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services, including our website, mobile application, and any financial or transactional services we offer.
2. Information We Collect
We may collect the following types of information:
- Account information: name, email address, phone number, and other details you provide when registering or updating your profile.
- Transaction information: details of transactions you conduct (e.g., airtime, data, bills, betting funding, wallet operations), including amounts, recipients, and timestamps.
- Verification information: identity documents, proof of address, or other information required for account verification or compliance.
- Device and usage data: IP address, device type, browser, and how you interact with our Platform.
- Communications: records of support requests, feedback, and correspondence with us.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services;
- Process transactions and send related notifications;
- Verify your identity and prevent fraud;
- Comply with legal and regulatory obligations;
- Send service updates, security alerts, and (with your consent) marketing communications;
- Analyze usage to improve user experience and our products.
4. Sharing of Information
We may share your information with:
- Service providers: payment processors, identity verification providers, and other partners who assist in delivering our services, subject to confidentiality obligations.
- Regulators and law enforcement: when required by law or to protect our rights, users, or the public.
- Business transfers: in connection with a merger, sale, or acquisition of our business or assets.
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure infrastructure. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and keep your account details confidential.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, we delete or anonymize your data in accordance with our retention policies.
7. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data;
- Correct or update inaccurate data;
- Request deletion of your data in certain circumstances;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with a supervisory authority.
To exercise these rights, contact us at kengofinance@gmail.com.
8. Cookies and Similar Technologies
We use cookies and similar technologies to operate the Platform, remember your preferences, and analyze usage. You can manage cookie settings in your browser; disabling certain cookies may affect functionality.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on the Platform and indicate the “Last updated” date. Material changes may be communicated via email or a notice on the Platform. Continued use after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or requests, contact us at kengofinance@gmail.com.